Introduction: This Privacy Policy explains how we; Bhagalpur Municipal Corporation collect, use, and share your information through our Grievance Redressal App (“BMC 81”). By using the App, you agree to the terms of this Privacy Policy and our Terms of Service.
Information We Collect:
1. Personal Information: We collect information that can be used to identify you, such as your name, email address, and phone number.
2. Usage Information: We collect information about how you use the App, including the types of grievances you submit, and how you interact with the App.
3. Location Information: We may collect information about your device's location, such as GPS data or device-specific data.
Use of Information: We use the information we collect for the following purposes:
1. To provide and improve the App: We use the information to provide the App's services, improve the App's functionality, and respond to your support requests.
2. To communicate with you: We may use your information to send you notifications and updates about the App and your grievances.
3. To enforce our policies: We may use your information to enforce our terms of service and other policies.
Sharing of Information: We do not sell, rent, or share your personal information with third parties for their marketing purposes without your consent. We may share your information with third parties in the following circumstances:
1. With service providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting the App and providing technical support.
2. With law enforcement: We may disclose your information to law enforcement if required by law or if we believe it is necessary to protect our rights or the rights of others.
3. In the event of a merger or acquisition: We may transfer your information if we are acquired by or merged with another company.
Data Retention: We will retain your information for as long as your account is active or as needed to provide you with the App's services. If you cancel your account, we may retain your information for a reasonable time for backup, archiving, and audit purposes.
Security: We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no security measures can be 100% effective, and we cannot guarantee the security of your information.
Changes to this Privacy Policy: We may update this Privacy Policy from time to time. If we make material changes to the Privacy Policy, we will notify you by posting the revised Privacy Policy on the App or by sending you an email. Your continued use of the App after any changes to this Privacy Policy indicates your agreement to the revised policy.
Contact Information: If you have any questions about this Privacy Policy, please contact us at contact@nagarnigambhagalpur.in.
This Privacy Policy is effective as of 1st Day of February 2023.